Air Export Clerk

Freightserve recruitment are looking for an Air Export Clerk for a small well-established Freight Forwarder based in the Heathrow area.

Responsibilities:-

• Be committed to excellent service quality.
• Liaising with overseas agents
• Dealing with customers on a day to day basis.
• Liaise with all new and regular customers on all queries and issues through regular contact by telephone
• Take all incoming calls, and emails from customers for new bookings using appropriate documentation
• Ensure any special requirements or instructions are clearly specified
• Ensuring accurate accruals and cost accuracy.
• Accuracy and timelines of documentation (HAWB's and MAWB's)
• Customs entries
• Review all customer booking instructions ensuring these are understood and followed
• Ensure full understanding and strict compliance to customs processes and procedures
• Responding to customer booking and overseas agents requests
• Research and provide competitive quotations
• Entering HM Customs entry procedures (NES).
• Developing effective relationships and negotiating with carriers and overseas agents

Required Experience:-

• Completing all Export documentation
• Customs entries
• High level of accuracy with attention to detail.
• Ability to work under pressure and to tight deadlines.
• Ability to work effectively under own initiative.
• Good team player.
• Good written and verbal communication skills

Working Monday - Friday 0900 - 1730

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.