Information & Signpost Advisor

The Information & Signpost Advisor (ISA) at Luton Foodbank provides tailored support to clients in crisis, addressing food and fuel poverty. The role involves offering personalized advice, collaborating with partners, managing data, and advocating for clients' needs within the community.

Requirements
Experience:

• Proven experience in an advisory or supportive role.
• Knowledge of Luton’s voluntary sector networks and statutory organizations.

Skills:

• Proficiency in Microsoft Word, Excel, and data management.
• Strong communication skills across diverse stakeholders.
• Ability to create and manage SMART action plans for clients.
• Teamwork and collaboration skills.

Personal Attributes:

• Non-judgmental attitude with a commitment to equality, diversity, and social justice.
• Respect for individuals from all backgrounds.

Additional:

• Relevant qualifications in advice, support, or IT (desirable).
• Enhanced DBS Check required.

Roles & Responsibilities

Client Support:

• Issue vouchers and schedule appointments for foodbank services.
• Provide tailored advice and support on financial, employment, and health-related challenges.
• Develop and maintain personalized SMART action plans for clients.

Partnership & Collaboration:

• Work closely with charities, local authorities, and other partners.
• Conduct regular communication, updates, and quarterly meetings with partners and funders.
• Promote Luton Foodbank’s services among external organizations.

Data Management:

• Capture and maintain accurate client data while adhering to GDPR.
• Produce quarterly impact reports for funders and stakeholders.

Community Engagement:

• Raise awareness of Luton Foodbank’s services through outreach initiatives.
• Organize events, radio adverts, and podcasts to promote available support.

Networking & Advocacy:

• Participate in local networks and meetings to expand client opportunities.
• Advocate for clients and connect them to appropriate services and resources.