Email & CRM Coordinator

• Job Title: CRM Executive
• Location: London (Hybrid)
• Salary: 30,000- 35,000

About the Role:
We're working with an exciting fashion brand looking for a passionate CRM Executive to join their growing team. This role is perfect for someone who thrives in a fast-paced environment, has a sharp eye for detail, and is excited by the opportunity to make a real impact across both online and in-store customer journeys.

You'll be responsible for the end-to-end delivery of email and SMS campaigns across the European region - ensuring accuracy, relevance, and performance in everything you do. Working closely with cross-functional teams, you'll play a key role in building customer loyalty, driving retention, and maximising ROI through personalised communications.

Key Responsibilities:

• Coordinate and deliver CRM campaigns across email and SMS (BAU and ad hoc), including newsletters, lifecycle comms, and behavioural triggers

• Maintain 100% accuracy across all campaign variants through thorough QA, testing, and management of translation timelines

• Support the Email & CRM Specialist in rolling out a personalised communication strategy across regions

• Utilise analytics and customer insights to optimise customer journeys and deliver tailored content

• Brief in campaign assets and manage execution from concept to deployment

• Collaborate with internal teams (Marketing, Ecom, Merchandising, PR, Retail) to ensure consistency and alignment

• Manage campaign-level reporting to deliver actionable insights and support optimisation

• Drive innovation through test-and-learn initiatives to continually improve CRM performance

• Troubleshoot technical issues with internal and external stakeholders to remove blockers and ensure seamless delivery

• Stay on top of CRM trends and contribute ideas to enhance strategy and customer experience

What We're Looking For:

• 1-2 years' experience in a CRM, Email Marketing, or similar role (ideally within fashion, beauty, or lifestyle sectors)

• Strong understanding of email marketing platforms and segmentation tools

• Data-driven mindset with experience analysing performance metrics and making strategic recommendations

• Highly organised, detail-oriented, and able to manage multiple projects and timelines

• Excellent communication skills and a collaborative approach to teamwork

• Proactive and agile, with a genuine passion for marketing innovation and customer experience

Why Apply?

• Work with a brand that's redefining the fashion space with creativity and customer connection at its heart

• Be part of a collaborative, team where your ideas and input will genuinely shape CRM strategy

• Hybrid working environment with flexibility and trust

• Exposure to a broad range of marketing channels and high-impact projects

We Are Aspire Ltd are a Disability Confident Commited employer