Business Analyst -Intelligence and Insights

Clear Voice are currently looking for a Business Analyst - Intelligence and Insights to join their team. You will join us on a full time, permanent basis. In return, you will receive a competitive salary.

About us:

Clear Voice is a growing language service provider and an award-winning social enterprise that delivers telephone interpreting, video interpreting, face-to-face appointments, translation, and transcription services. Clear Voice s ethical, adaptable, and personal values set us apart in the industry and attract a wide range of clients. These include businesses, local authorities, government, legal, healthcare, and education. We have an especially strong reputation in the charity sector, particularly with asylum and refugee charities. 100% of Clear Voice s profits are donated to our parent charity Migrant Help. This donation supports their work aiding refugees, asylum seekers, survivors of modern slavery, and the victims of human trafficking.

The Business Analyst - Intelligence and Insights role:

This key role will provide expert analysis and reporting to support decision-making. You will be responsible for accessing and analysing data, presenting it in formats and with narratives that make it meaningful and generate insights into business performance, trends and opportunities.

The Business Analyst will collaborate closely with stakeholders across Clear Voice to understand requirements, evaluate business processes, and analyse data, engaging stakeholders effectively to identify areas for improvement and propose solutions that align with business objectives. Working closely with stakeholders, you will develop measures and evaluation models that enable Clear Voice to understand and promote the social impact of its activities.

Key responsibilities of our Business Analyst - Intelligence and Insights:

Reporting and Analysis

• Create monthly Management Information Report
• Conduct in-depth data analysis to monitor business performance, identify trends, and make data driven recommendations

Collaboration and Stakeholder Engagement

• Collaborate with business leaders, stakeholders, and project teams to understand business needs
• Support the Sales Team with data analysis for new tenders and customer specific activities

Market and Impact Evaluation

• Provide market and competitor analysis to identify opportunities for service improvement and business growth
• Analyse and evaluate Clear Voice s social value and impact, translating findings into sales and partnership opportunities

Strategic Support and Research

• Undertake desk research using sector and business data to support strategic planning
• Contribute to business plans and strategy development

Process Improvement

• Analyse and document existing processes and workflows, identifying inefficiencies and recommending improvements

Skills and experience we are looking for in our Business Analyst - Intelligence and Insights:

• Bachelor s Degree in Business Administration, or a related field (or relevant research, data and analysis experience)
• Demonstrable experience as a Business Analyst with a strong understanding of business processes and system analysis
• Sound analytical background with an aptitude for logical analysis and interpretation of data
• Good understanding of data analysis methodologies and proficiency in data analysis tools and techniques, such as Excel, SQL, PowerBI or similar
• High proficiency in core Microsoft Office software

Closing Date: 31st January 2025

If you are interested in becoming our new Business Analyst - Intelligence and Insights, please click 'APPLY' today. We look forward to hearing from you!