Customer Service Coordinator

Customer Support Coordinator

North Kent hybrid

£25,000 + bonus

Permanent full time role

Pearson Whiffin are recruiting for a Customer Support Coordinator on behalf of our client, a global manufacturing business. To be considered for this role, you must have previous customer service experience in a business-to-business environment, ideally within manufacturing.

Duties include:

• Being the first point of contact for all customer queries, delivering an exceptional level of service at all times.
• Liaising with customers via web chat, telephone and email.
• Dealing with customer complaints.
• Entering and processing orders.
• Advising customers of any fulfilment issues or delivery delays.
• Providing quotations and following up on open quotes.
• Sending price lists to customers.
• Processing new customer registrations via the online portal.

To be considered for this role, you must have/be:

• Previous customer service experience within a B2B environment.
• Experience within manufacturing or a regulated environment would be a significant advantage.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• IT proficient and confident using ERP and CRM systems (Oracle and HubSpot).

My client is offering a plethora of fantastic benefits to include 25 days holiday + BH, a competitive pension scheme, private medical cover and more!

This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment.

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