Resolutions Officer

Are you experienced in Complaints Handling and ready for your next challenge? We're looking for a confident and customer-focused Resolution Officer to join a busy team where you'll play a key role in resolving issues and improving customer experience.Why apply?

• Hybrid working (just 1-2 days in the office)
• 12-week contract
• Fast-paced, impactful role

What you'll be doing:

• Managing end-to-end complaints and delivering fair, timely resolutions
• Communicating clearly with customers and stakeholders
• Working closely with internal teams to resolve complex issues
• Tracking performance against KPIs and service standards
• Identifying trends and suggesting improvements
• Producing reports and maintaining accurate records
• Making compensation decisions where appropriate

What we're looking for:

• Experience in complaints handling / customer resolution
• Strong IT skills and confidence using multiple systems
• Excellent written and verbal communication
• Ability to work at pace and manage a busy caseload
• Housing or maintenance experience (a bonus, not essential)

This is a great opportunity for someone who enjoys problem-solving, customer interaction, and making a real difference.Apply now with your CV to be considered.