IT Support Specialist

A fantastic opportunity has arisen for an experienced IT Support Specialist to work for the UK s leading Diagnostic Medical Pathology organisation, based in the heart of Central London. This position is full time and based in Kings Cross.

This hands-on role is to maintain, support and develop our clients IT platforms and applications.

Duties for this job include: -

• Provide a troubleshooting, advisory service and provide first line desktop support for all ICT users throughout the company
• To be responsible for setting up new equipment and for repairing/arranging for repair of ICT equipment as requested
• Develop and support Windows networking systems including Active Directory and the company wide e-mail system based on Exchange.
• Develop and support the Citrix applications and infrastructure
• Administer and maintain the multiple backup systems currently used by the organisation and test them on a monthly basis
• To participate in the on-call system for IT support
• To regularly audit the network to pre-empt problems developing and to establish software licence requirements
• To inform the IT Director and Security Officer of any obvious or suspected breeches/attacks on the company network
• To maintain the appropriate software service packs on all company PC s and
• To prepare and maintain all documentation, including SOP s, user manuals, databases and any other information required by the IT Director
• To respond to emergency requests for repair of equipment in a timely manner, and if necessary, to liaise with supplier/manufacturer to arrange repair
• To set up computers and peripherals, install software and engage in a network maintenance as required
• To control email addresses and security password as requested by the IT Administrator
• To assist in the control and maintenance of the company telephone system and to respond to emergency requests for attention as required
• To assist in the management, maintenance and purchasing of all mobile phones within the company
• To partake of any other duties as required by the IT Director

This is a busy and varied position so candidates MUST have the following experience:

A good standard level of education, minimum 12-18 months experience IT and Desktop support, excellent written and verbal communication skills and good numeracy skills.

In return this fantastic company offers a competitive salary dependant on experience £25,500, a company pension, life assurance, an interest free season ticket loan scheme and a great working team environment.

Ritz Rec (Emp Agy)