Pharmacy Outbound Call Assistant

Our client are seeking a proactive, friendly individual with a calm and professional telephone manner to join their pharmacy team as an Outbound Call Assistant. In this role, you'll be responsible for supporting our pharmacy operations through proactive outbound calls to patients, ensuring prescription-related queries are handled efficiently and professionally. You'll play a key part in maintaining excellent communication with patients, prescribers, and internal teams, ensuring every interaction is handled with care, accuracy, and confidentiality.

Monday - Friday, 9am-6pm (Fully Office-Based)

Key Responsibilities

• Conduct outbound calls to patients following triage, ensuring timely follow-up and resolution of queries.
• Provide clear and accurate information to patients regarding prescriptions and products.
• Update patient records and systems accurately after each interaction.
• Liaise with prescribers and internal pharmacy teams to resolve patient issues quickly.
• Handle all interactions with empathy, professionalism, and discretion.
• Maintain compliance with all pharmacy, data protection, and confidentiality regulations.

Required Skills & Experience

• Previous experience in a pharmacy, healthcare, or patient support role (desired)
• Confident telephone manner and strong active listening skills.
• High attention to detail and accurate record-keeping.
• Excellent written and verbal communication skills.
• GCSEs (or equivalent) in English and Maths.
• Experience using SAP or pharmacy/patient management systems.
• Prior experience in a triage or call-based healthcare environment.
• Empathetic, professional, and patient-focused.
• Highly organised with the ability to prioritise effectively.
• A team player who thrives in a collaborative, fast-paced environment.
• Self-motivated and proactive in managing tasks and follow-ups.

Benefits

• 20 Days Holiday plus Bank Holidays
• Additional day holiday on Birthday
• Company Pension
• Life Insurance
• Employee Discount
• Annual Bonus
• Sick Pay
• Health & Wellbeing programme
• Bereavement Leave
• Company Social Events

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills.Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson