1st Line Engineer

Are you ready to grow your IT career with a company that values your input, invests in your development, and gives you the freedom to work from anywhere? Impact IT is offering an exciting opportunity for a 1st Line Engineer to join a dynamic, forward-thinking team that supports regulated businesses and charities across the UK. This is more than just a helpdesk role, it's a chance to play a key part in delivering real solutions, building strong client relationships, and contributing to projects that make a difference. If you're someone who thrives on solving problems, values continuous learning, and wants to be part of a company that recognises your impact, this role is for you.

Impact IT is not your average IT support company. They're a trusted technology partner to regulated businesses and charities across the UK, providing everything from cutting-edge connectivity to complete hardware, software, and cybersecurity solutions. Their mission? To help clients transform technology from a cost into a true business asset. Impact IT handle everything so that their customers don't have to lift a finger.

What You'll Be Doing:

• Provide responsive 1st Line support
• Meet KPIs and contribute to continuous improvement
• Play a role in delivering IT projects
• Constantly seek to grow your skills and improve internal processes

This is a full-time remote position, Monday-Friday, 9am-6pm UK time. Some occasional out-of-hours or weekend work may be required.

What We're Looking For:

Must-haves:

• 1-2+ years in a 1st Line Support role
• Experience within a Managed Service Provider (MSP)
• Comfortable across Microsoft, Apple, and Google tech stacks
• Strong grasp of service delivery best practices
• Excellent communication and organisational skills
• Ability to think creatively and manage client relationships
• Be London based to attend client sites

Bonus points for:

• Knowledge of ConnectWise PSA, NinjaRMM, and Barracuda
• Experience ordering hardware, managing staff changes & licensing
• Drive for continuous personal and professional development

You'll thrive here if you're a team player who's reliable, process-driven, and always thinking a step ahead.

What's In It For You?

• £24,000 - £26,000 per year (gross), depending on experience
• 100% remote - work from anywhere
• 30 days paid holiday, including bank holidays
• Annual pay reviews based on performance and holiday usage
• Clear KPIs, structured onboarding, and a culture of continuous learning

Ready to Make Your Mark?

If you're someone who brings integrity, curiosity, and a passion for solving problems, we want to hear from you. Join a team where your input matters, your growth is supported, and your work truly makes an impact.

Apply now and become the trusted tech hero our clients rely on!