Telesales Manager

Telesales / Customer Service Manager

Hertforshire - 37.5 Hrs per week

Monday to Friday 9am -5pm

35- 40k Salary + Quarterly bonuses

We're currently recruiting for a Telesales Manager on behalf of a manufacturing business in Hertfordshire. This role is available due to retirement.

• To lead, manage and motivate the Customer Services Telesales Team.
• To achieve sales and profit targets for Telesales customers
• To be the communication centre for both customers and other internal departments
• To develop and implement methods of working to ensure the department is run in a cost-effective and efficient manner.
• To communicate promotions to customers where specified.
• Provide holiday coverage for sales teams where needed.
• To assist in the management of stock by communicating stock outs to supply chain

• To train team on system and reports

What we're looking for:

• Previous experience managing a customer service/ telesales team.
• Experience working in a busy office environment.
• GCSE educated - including maths and english.
• Sales driven with an understanding of budgets, revenue and margin management.

What we're offering:

Salary: 35- 40K per annum

Quarterly bonuses

Pension: ER 3% and EE 5%

Life Assurance: Twice Annual Salary

Annual Leave: 25 Days plus Statutory Bank Holidays.