Customer Care Co-ordinator

Job Title: Temporary Customer Care Coordinator
Contract Type: Temporary (long term)

We are recruiting a Temporary Customer Care Coordinator on behalf of a privately-owned residential developer known for delivering high-quality homes and exceptional customer service.

• Be the first point of contact for homeowners, handling queries and concerns with professionalism and empathy.
• Coordinate and schedule appointments for remedial works, liaising between customers and contractors.
• Maintain accurate records of all customer interactions and monitor work progress.
• Ensure timely and effective communication with customers and internal teams.
• Track and report on customer care issues, identifying areas for improvement.

• Proven experience in a customer service or coordination role, ideally within property, construction, or residential development but this is flexible.
• Strong organizational and administrative skills with high attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize workload effectively.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• CRM experience is desirable but not essential.
• A positive, solution-focused approach to problem-solving.

• Competitive hourly rate/salary (DOE)
• Immediate start with the potential for contract extension
• Experience working with a respected residential developer
• Supportive and dynamic working environment

If you are a proactive, customer-focused professional looking for your next temporary role, we'd love to hear from you.

Please apply today.