Import exports Road freight

To support the smooth and efficient operation of the Road Transport department, ensuring timely and cost-effective management of GB/EU road freight services, including import, export, cross-trade, domestic, and courier shipments.

• Manage all aspects of GB/EU road bookings including imports, exports, cross-trade, domestic and courier shipments from start to finish

• Deliver a high level of customer service, ensuring all client-specific requirements are met

• Liaise daily with hauliers, overseas agents, and suppliers

• Maintain close communication with internal teams such as Sales

• Prepare and issue transport documents including collection/delivery notes, packing lists, and insurance documentation when required

• Provide quotations for clients based on service requirements

• Ensure timely and accurate invoicing

• Handle customer queries, claims, and general freight-related enquiries

• Accurately input data and upload Proof of Delivery documents

• Obtain and manage appropriate documentation to support customs clearance and ensure timely channel crossings

• Strong organisational and time-management skills

• Ability to work under pressure in a fast-paced environment

• Proactive and pragmatic approach to problem-solving

• Confident communicator with strong verbal and written communication skills

• Capable of working independently and as part of a team

• Basic to intermediate IT proficiency (e.g., MS Office, email systems)

• Experience with freight forwarding software, preferably Boxtop

• Working knowledge of ADR / hazardous goods regulations

• Understanding of customs documentation and procedures (e.g., T1s, EUR1s, Certificates of Origin, ATA Carnets)Monday to Friday 8.00-16.30pm