Housing Officer

Housing Officer (Full-time) - Fixed-term contract (1-year)

• Location: Fulham, London
• Job Type: Full-time, Permanent
• Salary Range: £37,315 per year, plus benefits
• Parking available

A leading provider of supported housing in the UK are seeking a dedicated Housing Manager responsible for delivering high-quality, customer-focused housing services. This role is crucial in ensuring that their residents receive the support they need to live independently and with dignity.

Day-to-day of the role:

• Manage and oversee the housing management service for a specific patch of properties, ensuring high performance in key areas such as rent arrears, lettings, and anti-social behaviour.
• Act as the first point of contact for housing applicants, ensuring efficient management of the waiting list and accurate data recording.
• Conduct property viewings, sign-ups, and new tenant visits, collaborating with the Support team to ensure tenants are well-informed of their rights and responsibilities.
• Manage rent arrears cases actively, including court attendance for repossession and eviction if necessary.
• Address reports of tenancy breaches, including anti-social behaviour, in accordance with their policies.
• Perform regular estate inspections and manage various tenancy issues such as succession and terminations.
• Engage with residents to involve them in decision-making and service improvement efforts.

Required Skills & Qualifications:

• Proven housing management experience within a local authority or housing association.
• Strong knowledge of housing legislation related to tenancy enforcement, debt recovery, and anti-social behaviour.
• Familiarity with welfare benefits, particularly Housing Benefit.
• Excellent communication skills, capable of effectively engaging with a diverse range of audiences.
• Educated to at least GCSE standard, with qualifications in Maths and English.