Customer Service Advisor

Your new company
A fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Advisor to join their fun and likely team. The business are well-established brand, part of a wider group with a number of reputable businesses under their umbrella. This is a permanent role based in beautiful open-plan offices that really show off their exciting, high-end retail products and will be looking to start in late February/March time.

Your new role
Your new role will be to working in a small but friendly customer service team, supporting the Head of Customer Care to deal with product orders, queries and complaints, ensuring to give best in class service is given at every opportunity. The business works on phone and email channels, so you will using CRM and Freshdesk systems, dealing with product orders, logistical issues and working to KPIs and SLAs.

What you'll need to succeed
In order to be considered, you will have experience in customer care/service either within a call centre, retail environment and be a recent graduate. You will have excellent written and verbal communication skills and ideally a passion for the creative and for design. You will be within easy reach of the Hammersmith/Chelsea area and be able to commute in under an hour.

What you'll get in return
In return you will be offered a permanent contract paying £24,000 per year, with 28 days holiday, staff discounts and sales where you will be invited to events showcasing new products or collaborations. You will also be offered a range of discounts from other brands that are part of the group. The role is 40 hours per week with standard hours of 9-5.30pm or 9.30pm to 6pm Monday to Friday, there will be some weekends required with this role (which can be done from home) and occasional bank holidays which can also be worked from home.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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