Student Experience Manager

We are seeking an ambitious and innovative Student Experience Manager to lead the development and delivery of initiatives that enhance student engagement, satisfaction, employability, and overall experience.

Client Details

Our client is a leading London-based organisation within the education sector, recognised for its commitment to delivering an outstanding student experience and fostering an inclusive, supportive, and engaging environment.

Description

Key Responisbilities:

• Lead the development and delivery of student experience initiatives and projects.
• Manage and implement engagement, wellbeing, and student success activities.
• Analyse student data and feedback to identify trends and improvement opportunities.
• Develop action plans to enhance student satisfaction and engagement.
• Build strong relationships with academic and professional services stakeholders.
• Collaborate with student representatives and relevant committees.
• Manage student experience programmes, events, and campaigns.

Profile

Person Specification:

• Significant experience in student experience, student engagement, or related roles.

• Strong stakeholder management and relationship-building skills.
• Excellent communication and presentation skills.
• Ability to analyse data and make evidence-based recommendations.
• Experience managing competing priorities within a fast-paced environment.
• Experience within higher education or a similar sector.
• Previous line management experience.
• Knowledge of student surveys, engagement frameworks, and enhancement activities.

Job Offer

• Hybrid and flexible working opportunities.

• Opportunity to shape and influence the student experience strategy.
• Exposure to senior stakeholders and strategic decision-making.
• Inclusive, collaborative, and supportive working environment.