Homeless Hostel Manager

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR s values, while delivering high-quality, trauma-informed support to residents with complex needs.

About the role

This is a hands-on leadership role where you will:

• Lead and manage a team including a Team Leader and Support Workers
• Ensure safe staffing levels and effective rota management
• Oversee safeguarding, risk management, and incident response
• Drive high standards of service delivery and resident support
• Build strong relationships with local authorities and partner agencies
• Ensure compliance with health and safety, including fire safety and building standards
• Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you

We are looking for someone who:

• Has experience working with people experiencing homelessness or complex needs
• Has managed or supervised staff in a supported housing, hostel, or similar setting
• Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
• Can lead and motivate a team in a fast-paced environment
• Is confident managing complex and high-risk situations
• Has excellent communication and organisational skills

Why join us

At SPEAR, you ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Your benefits

• Generous holiday 26 days plus public holidays, rising to 31 days with length of service
• Wellbeing & EAP 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work Save on a new bike and accessories through salary sacrifice
• Season ticket loan Interest-free loan for annual travel passes
• Moving house day Extra day s leave when you move home
• Financial security Life assurance (4x salary) and interest-free emergency staff loan
• Family-friendly policies Enhanced maternity and adoption pay, plus flexible working options
• Career development Ongoing training, learning and progression opportunities
• Blue Light Card Discounts across a wide range of shops, restaurants and services