Client Onboarding Executive

The Client Onboarding Executive will support the efficient onboarding of investors into a range of retail investment products, ensuring compliance with AML and KYC regulations. The position requires close coordination with internal departments and external partners to maintain high service standards.

Client Details

The client is a forward-thinking financial services firm based in the City of London, with a strong focus on retail investment products; including tax-efficient solutions such as VCTs, EIS funds, and BR-qualifying IHT strategies. They are committed to diversity, equity, and inclusion, and foster a culture that values collaboration, innovation, and excellence.

Description

The Client Onboarding Executive's duties include:

• Processing new client applications and conducting AML/KYC checks.

• Liaising with internal teams and external third parties to ensure timely onboarding.

• Handling client and adviser queries via phone and email.

• Maintaining accurate records in the internal CRM and produce necessary investor and adviser documentation.

• Monitoring application quality, managing fund data, and reporting fundraising activity.

• Assisting with adviser commission schedules and responding to client complaints in line with FCA standards.

• Regularly engaging with product and compliance training.

Profile

The ideal Client Onboarding Executive candidate will have 1-2 years of experience in a similar role, excellent attention to detail, and strong communication skills. They should be organised, proactive, and capable of handling multiple priorities under pressure. A basic understanding of AML and retail investment products is preferred, along with good proficiency in Microsoft Word and Excel.

Job Offer

The successful applicant will benefit from working in a collaborative and inclusive environment at a well-regarded financial services firm in the City of London. The role offers structured training, exposure to a range of investment products, and the opportunity to develop a long-term career within investor relations and client operations.