Employee Relations Manager (1 Year FTC)

Culture of professionalism. Example of leadership. Core of company support.

Job Title: Employee Relations Manager

Salary: £50,000 - £60,000

Reports to: Head of HR Operations

Department: Chief Operating Office, Human Resources

Contract: 1 Year Fixed Term Contract

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 11.59pm 17th June

This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found.

At Cancer Research UK, we exist to beat cancer.

We are currently looking for an Employee Relations (ER) Manager to join us on a 12 month fixed term contract.

In this exciting new position, you will work with the Head of HR Operations to deliver an ER strategy that ensures an effective ER service and leads to a mid-term improvement in key ER metrics such as reduced time to case resolution, reduction in formal ER cases and increase in informal resolution. You will be responsible for the ER framework and all associated processes for employee relation matters that mitigates organisational risk and drives consistency in case management and outcomes.

Leading our team of ER experts, you will deliver a quality employee relations advisory and support service to CRUK, driving efficient, effective, accurate and consistent ways of working.

In a lively, vibrant working environment, you'll be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

Team Management:

• Coach and develop the ER team so that they are adopting the latest ER practices and processes and have the skills required to deliver a good service.
• Set focus areas and measures of success for the team and review performance against these so that standards of service are met at all times.
• Carry out regular quality assurance (QA) of ER cases and case outcomes to identify opportunities to improve team capability, ways of working, line manager capability and decision making.

Service Delivery:

• Set and deliver a clear direction for the management of employee relations cases at CRUK and work with the wider HR team to build the processes, documents and support tools to deliver this.
• Act as an escalation point for all cases involving senior leaders including performance management, conflict resolution and disciplinary cases ensuring policies and procedures are adhered to at all times.
• Work with the Head of HR Operations on complex, high risk cases or disputes to deliver a pragmatic outcome that reduces risk to the charity.
• Oversee all negotiated settlements and conciliation cases taking a lead role in most cases including line manager briefing, consistency of approach, associated paperwork and data collation.
• Provide support on change management programmes including restructures and TUPE transfers, ensuring change processes run smoothly and risks are identified and mitigated.

Data and Trend Analysis:

• Ensure all cases are tracked and progressed in a timely manner to ensure accurate reporting and set clear performance measures for the team and individuals.
• Gather, analyse and interpret data and metrics to identify opportunities to drive down case numbers and increase early resolution to mitigate business risks and improve employee relations practise.
• Provide regular ER briefings to the relevant members of HR leadership making sure they have visibility of high profile, high risk or senior cases as needed and escalate decisions as per the agreed process.

What skills will I need?

• An in-depth knowledge and understanding of employment law and experience in handling complex ER cases, Employment Tribunals, ACAS Conciliations and Settlements.
• Proven track record of successfully leading, coaching and motivating a team to high performance.
• Strong communication and stakeholder relationship skills with the ability to build rapport and influence stakeholders at all levels of the organisation.
• Strong problem solving and decision making ability, with a proactive and solutions-orientated mindset and approach.
• High level of integrity, discretion and confidentiality when dealing with sensitive employee relations matters.
• Experience of setting up and analysing key ER metrics to drive continuous improvements and inform decisions.
• Ability to balance commercial outcomes with mitigation of business risk.
• Highly collaborative with the ability to work effectively with colleagues across the function, showing a united front to stakeholders.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively, please ensure you include all roles of relevance to this application.

For more information on this career opportunity please visit our website or contact us.

For more updates on our work and careers, follow us on: Linked In, 0Facebook, Instagram, Twitter and YouTube.