Casual Duty Officer

The Opportunity

We are looking for a dedicated individual to manage the daily operations of all activities and resources at the Sports Facilities. You will ensure the well-being and safety of both staff and customers while upholding the highest standards of service. The role of Casual Duty Officer involves overseeing the operations across three locations:

• Clacton Leisure Centre
• Dovercourt Bay Lifestyles
• Walton on the Naze Lifestyle

Key Responsibilities:

• Address customer enquiries with a positive and professional approach, fostering excellent customer service.
• Ensure appropriate staffing levels are maintained to facilitate the smooth running of all scheduled activities and services in a safe and efficient manner.
• Supervise and manage staff during daily operations to ensure the highest level of performance and service.
• Act as a key holder, assuming responsibility for the security of all physical resources, including buildings, plant, and equipment.
• Provide visible leadership to staff, motivating them to deliver high-quality performance and efficiency.
• Maintain and manage the stock and cleanliness of vending machines, where applicable.
• Oversee the daily operation of the Pool Plant, ensuring compliance with relevant guidelines and up-to-date record-keeping. Carry out routine and emergency maintenance of plant and facilities as required.
• Undertake other specific non-operational duties as directed by the Centre Manager.

Skills and Experience:

• A minimum of GCSE level qualifications or equivalent, including English and Mathematics.
• A Level 2 or 3 Leadership/Management qualification (or equivalent knowledge gained through experience and development will also be considered).
• Qualifications required depending on location:
  • RLSS National Pool Lifeguard Qualification or an equivalent accredited qualification.
  • Pool Plant Operators Certificate or a relevant accredited qualification.