Complex Pensions Complaints Reviewer

We are looking for Complex Pensions Complaints Reviewers with extensive knowledge and experience working with SIPPs and confidence completing manual calculations. Role SummaryAs a Complex Pensions Complaints Reviewer, you will manage your own cases load to ensure fair customer outcomes are reached within agreed timeframes to regulatory standard. What you'll be doing as a Complex Pensions Complaints Reviewer:

• Interrogating existing records and systems in order to understand the situation with the complaint.
• Reviewing evidence fairly against company policy and regulatory standards to reach a fair outcome.
• Completing manual complex calculations to establish if there were any financial loss or gains based on complaint points.
• Case management and workflow prioritisation to meet deadlines and avoid breaches.
• Preparing written communication to the customer to address each complaint point.
• Attend online meetings and quality sessions.

What we'd like to see from your application:

• Extensive experience working with SIPPS and other pensions schemes.
• Experience completing complex manual calculations on pensions schemes.
• Ability to manage and organise a pipeline of work within deadlines.
• Excellent communication with written correspondence.
• High attention to detail.
• Diploma Level 4 would be advantageous.

Location: RemoteThe rate on offer: £300 per day gross before umbrella deductions.Hours: 37.5 hr week. Monday to Friday, 9am to 5:30pm.Duration: 6 months initially. To apply for this role as Complex Pensions Complaints Reviewer, please click apply online and upload an updated copy of your CV.Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.To help you stay safe in your job search we will never ask for your bank details at the application stage.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.