Collaboration Product Owner

Business Unit: Digital Workplace, Technology Operations & Cyber Security, COO
Salary range: £71,200 - £89,000
Location: UK, remote
Contract type: Permanent

Live up to your potential. Live a life more Virgin.

Our Team

In Digital Workplace, our mission is to provide the technology colleagues need to do their best work and easily connect with others. To deliver a simply brilliant experience, we focus on service quality, process simplification and data-led insights, to help our colleagues deliver great results for our customers.

As Product Owner, you'll be responsible for the strategic and operational leadership of the Microsoft 365 (M365) product and related collaboration technologies. Overseeing Engineering and Operations work for administration, support, and continuous improvement, you'll ensure the product meets business needs, drives value, and aligns with Virgin Money's Digital Workplace strategy. Leading a multi-skilled team of circa 15 analysts and engineers, you'll focus on delivering seamless collaboration experiences, enhancing productivity, and enabling innovation for our colleagues across the organization.

What you'll be doing

• Serve as the primary owner of Collaboration products, ensuring their effective management, scalability, and alignment with business objectives, driving the development and implementation of a strategic vision for collaboration technologies.
• Define and maintain the Collaboration roadmap, including adoption of new features and retirement of legacy tools.
• Ensure product currency is managed through vulnerability resolution, patch management and application of security updates.
• Identify opportunities to drive business value through enhanced productivity and collaboration by understanding colleague needs and wider collaboration technology landscape.
• Ensure product reliability, performance, and security through proactive monitoring and incident management, leveraging observability tooling to increase issue prevention and proactive support.
• Use data-led insights and continuous improvement to increase Engineering capacity by driving Operational work to 1st and 2nd line support.
• Evaluate emerging technologies and recommend enhancements to improve the digital workplace experience.
• Own the product budget and take responsibility for the customer and business outcomes for the product, e.g. cost savings and contract renewals.
• Recruit, lead, mentor, and develop a high-performing team of circa 15 analysts and engineers.

You will need to have

• A strong track record in IT, with significant leadership experience of managing technical teams through cultural change.
• Proven experience in managing digital workplace and collaboration products, with a deep understanding of M365, including Teams, SharePoint, OneDrive, and Exchange Online.
• Product Owner experience of leading teams using Agile/Scrum methodologies and tooling (e.g. Scrum, Kanban, Jira & Confluence).
• Experience in driving digital adoption and managing organisational change, with a focus on enhancing productivity and collaboration.
• Financial management including budget tracking and cost control with a track record of delivering within budget and using resources effectively.
• Understanding of compliance and security standards, ensuring adherence to organizational policies and regulatory requirements while maximising colleague experience.
• Industry knowledge of new and emerging collaboration technologies.

It's a bonus if you have but not essential

• Experience in Financial services or other highly regulated industries.
• ITIL Qualified

Be yourself at Virgin Money

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we'll interview candidates with a disability who meet the minimum requirements for the role, where volumes allow us to do so. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Points to Note: It's a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application, we always recommend you share your plans with them. If you're interested in this opportunity, we recommend that you get in touch with who'll be able to tell you all about the role which will help you make a great application.

Now the legal bit

Please note that some of our legacy contracts are non-flexible therefore, if you move to a new role or make a change to your existing terms, you'll move onto our standard flexible contract, 8am - 8pm.

If you successfully secure a new role, the salary and notice period you'll be offered will be in line with our reward and policy guidance. Not sure what this would mean for you, and want to know more? Contact Talent Acquisition, or feel free to start a conversation with HaRi our new HR Virtual Agent on MS Teams to help with your questions.