Operations Manager

BRANCH MANAGER

OPERATIONS MANAGER

Onsite - Hythe

Shift pattern - 5 x 8hr days across Sunday to Friday

£40,000 - £42,000 + bonus and other benefits.

Why this client and this role?

Our client, a highly successful food import business are expanding their UK operation and offering a key role within their international temperature controlled logistics network.

As Branch Manager / Operations Manager, you will have direct involvement in customs, import, operational and business decisions and become a trusted adviser to the business, customers, partners and build a highly effective team around you.

Their UK client base sits at c55 and they want growth in 2026 - you'll already know OR be proactive in sourcing customers in the food industry - wholesalers, distributors, restaurants etc.

You will bring your passion and expertise to make the Kent office a thriving successful extension of the European operation.

What is the Branch Manager role?:

The Branch Manager will be responsible for managing the local team (currently 5 people), coordinating daily operational activities and developing the business in alignment with the company's growth strategy.

You'll enjoy meeting customers each week, cementing and growing these relationships, you'll be the key contact for partners in the UK and Italy, and be the go to contact for all business enquiries.

Unlike some shift patterns in the logistics sector, you won't have to work a Saturday, however, you will work 5 days a week between Sunday and Friday.

Key Responsibilities of the Branch Manager

• Oversee and coordinate all branch operations, including transport, customs, warehousing, and local distribution.
• Manage, guide, and motivate the UK operational team.
• Supervise customs clearance activities in cooperation with our customs agent and ensure compliance with UK and EU regulations.
• Manage communication with hauliers, UK customs operators, and local distributors.
• Handle and resolve any "incidents" or vehicle delays at customs, ensuring timely coordination with the Italian headquarters and local partners.
• Support suppliers in case of documentation issues or discrepancies related to goods under customs control.
• Maintain strong relationships with Italian HQ, UK partners, and local distributors.
• Identify opportunities to expand the company's services and strengthen the client portfolio in the UK.
• Ensure operational efficiency, service quality, and cost control.
• Manage reporting, KPIs, and administration

This is an import and distribution business so it makes sense that you have experience in this area and enjoy all that the logistics sector has to offer.

Based in a smart office, with great coffee - I know its a thing! AND, part of your induction as the Branch Manager is likely to include a visit to the head office in Italy to meet the teamand understand the systems - you will receive a very warm welcome.

Requirements

Proven experience in transport, logistics, or supply chain management, ideally in temperature-controlled or food logistics.

Strong leadership and team management skills.

Good knowledge of customs processes and international transport procedures (EU-UK).

Excellent communication and problem-solving skills.

Fluent in English; Italian language skills are an advantage.

Ability to work in a fast-paced and multicultural environment.

2 stage interview - Teams and face to face