Head of Customer Services/Retail Banking

A small prestigious international bank is seeking a hands on manager for its retail banking operations area.

Your responsibilities will include:

• Managing a team, processing all retail banking & cashiering for the London branch and providing customer services support to RM s regarding HNWI & private banking
• Processing payments and treasury settlements
• Ensuring CDD/EDD is updated

Your experience must include:

• Extensive proven and relevant retail banking/SWIFT payments/customers services experience gained in banking
• Strong proven staff management skills
• Excellent communication/presentation skills gained in front line customer services
• Able to work well under pressure, show initiative and good problem-solving skills

Please note this role will be working 5 days a week in the London office.