NOC Engineer - URGENT

NOC Engineer

Location: Near Wembley (Datacentre Based)

Shift Pattern: 24/7 Rotating Shift Pattern (Days & Nights)

Our client is a leading Managed Service Provider (MSP) supporting global hedge funds, investment firms, and banks. Due to continued growth, they are looking for a NOC Engineer to join their operations team.

This is an excellent opportunity for someone with previous NOC, Service Desk or Infrastructure Support experience who enjoys working in a fast-paced, 24/7 operational environment.

Please note this role covers both day and night shift patterns.

Key Responsibilities

• Monitor and prioritise incoming NOC tickets and system alerts, ensuring issues are responded to and escalated to the appropriate teams when required.
• Monitor a wide range of infrastructure including servers, networks, firewalls, cloud services, applications and datacentre environments.
• Respond promptly to incidents, outages and performance issues.
• Track incidents through to resolution and ensure all updates are accurately documented.
• Communicate effectively with customers, internal teams and third-party suppliers regarding incidents and service updates.
• Carry out basic datacentre activities including server racking, hardware installation and network patching.
• Support a 24/7 operational environment where service availability is critical.

Skills / Experience Needed

• Previous experience in a 2nd Line Role
• Strong incident management and troubleshooting skills.
• Proficiency with the latest Microsoft technologies
• Strong experience with Cloud Backup Solutions
• Previous experience working in a NOC is desirable.
• Comfortable working within a shift-based environment.

Great opportunity to develop your skills and build a career within a fast-paced and collaborative environment.

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