Service Improvement Panel Member (Customers only)

Service Improvement Panel Member (Customers Only)

Bedford (Hybrid)

£3000 per annum

Fixed term contract 1 year initially, but can serve a term of 3 years

Part time (4 hours per week)

bpha are looking for two Customer to join the other 9 customer members on the Service Improvement Panel.

If you re a bpha rental customer (tenant) you are eligible to join the panel. The panel is mixed tenure and we do not currently have a vacancy for a shared owner/leaseholder position as these are currently filled.

The Service Improvement Panel works with bpha to look at our performance from a customer viewpoint. You will be an influential customer voice to Board and bpha s committees, helping to make decisions on the services that effect you. To be a panel member you ll need to commit to the time equivalent of two days a month and in return, you ll receive an optional payment of £3,000 per year in monthly instalments along with training and support.

We are looking for someone who is

• Interested in improving services at bpha

• Confident to challenge questions and solve problems

• A good team player

• Good standard of literacy, able to read reports, research and prepare for meetings.

• IT literate Microsoft teams, outlook and word

To apply, please complete the application form and include a covering statement that shows how you meet the above criteria. You will also be asked to answer the following three questions

• Why are you applying to become a service improvement panel member?

• What will you bring to the group (examples, personality traits, lived experience, work or volunteer experience etc)

• What s one area of service you think should be a priority for the Service Improvement Panel to help improve and why.

Please include a CV with your application.

We want our recruitment to be inclusive if you have any concerns about completing this application, please speak with Becky Pavey-Kenny