OR14828-Technical Support Officer - Applications - IT

Aatom Recruitment is currently seeking a Technical Support Officer to join a local authority on a 6-month contract, with the possibility of extension. This role is ideal for someone with a strong background in application support and a passion for delivering high-quality service to internal stakeholders.

• Provide collaborative support to service teams, assisting with system navigation and requirements.
• Diagnose and resolve technical issues, escalating complex cases when necessary.
• Design, build, and maintain dashboards to support data-driven decision-making.
• Configure and customise diagnostic tools and workflows to meet operational needs.
• Stay up to date with product updates, system changes, and industry best practices.
• Support onboarding and training by sharing technical insights and guidance.
• Document support interactions and resolutions to aid knowledge sharing and continuous improvement.
• Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
• Collaborate with cross-functional teams to identify recurring issues and contribute to service enhancements.

• Proven experience in application support.
• Knowledge or experience with Totalmobile is highly desirable.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• A proactive, customer-focused approach to technical support.