Heating & Hot Water Operations Manager

Heating & Hot Water Operations Manager

We are seeking an experienced operational leader to drive safe, compliant heating and hot water services across a large and diverse housing portfolio.

Position: Heating & Hot Water Operations Manager
Salary: £48,691 to £53,725 per annum plus £1,300 Essential Car User Allowance
Location: London, Stratford with hybrid working
Hours: 35 hours per week, Monday to Friday with on call requirements
Contract: Permanent
Closing Date: 11th May 2026 at 11pm
Interview Date: 18th May 2026, face to face

About the role

This is a high impact leadership position within a growing Heating and Hot Water function, playing a key role in shaping service delivery across a large housing portfolio.

You will lead the operational delivery of heating, hot water and ventilation services, ensuring high standards of safety, compliance and performance. The role sits at the centre of a transition towards a more integrated, system led approach, moving beyond traditional gas focused models.

Key responsibilities include:

• Leading the delivery of heating, hot water and ventilation services across the portfolio
• Managing contractor performance to ensure compliance with contractual and safety standards
• Chairing operational and performance meetings, holding contractors accountable
• Overseeing complex cases including complaints, MP enquiries and Housing Ombudsman investigations
• Managing escalation and resolution of operational and safety issues
• Ensuring accurate compliance reporting, data quality and system integrity
• Leading and developing a team, promoting accountability and continuous improvement
• Working collaboratively with technical, compliance and customer teams to improve outcomes

About you

You will be a confident and capable operational leader with strong experience in service delivery within a compliance led environment.

You will bring:

• Proven experience managing operational services within housing, property or similar sectors
• Strong understanding of heating and hot water systems and contractor management
• Experience managing contracts, KPIs and driving service improvements
• Strong leadership and decision making skills
• Excellent communication and stakeholder management ability
• Strong organisational skills and ability to manage competing priorities
• Good IT skills, including reporting and working with compliance or asset systems

Desirable:

• Experience in a regulated or compliance driven environment
• Knowledge of gas safety, communal heating or building services
• Experience handling complex complaints or Ombudsman cases

About the organisation

This organisation is one of the UK s leading housing providers, supporting hundreds of thousands of residents across London, the South East and the North West.

They are committed to providing high quality homes and services that support people s wellbeing and quality of life. Their culture is built around strong values, inclusion and continuous improvement, with a clear focus on delivering safe, sustainable and customer focused services.

Other roles you may have experience of could include: Operations Manager, Compliance Manager, Property Services Manager, Building Services Manager, Asset Operations Manager, Technical Services Manager

Apply early as applications may close ahead of the advertised date.