Payroll Assistant

Role: Payroll Assistant

Location: Bury Street, London

Hybrid: 3 days in the office, 2 days working from home

Contract: 12 months Fixed-Term

We're looking for a detail-driven and organised Payroll Assistant to support the weekly processing of our Staff Bank payroll service for NHS Trusts. This role is central to ensuring that 2,000-3,000 bank workers are paid accurately and on time each week, while delivering a high-quality service to internal teams and staff across five hospital sites.

You'll work closely with the Resourcing Business Partner, Staff Bank Account Manager and wider delivery teams to manage the day-to-day payroll process. This includes handling payroll data, answering queries, maintaining procedures and supporting improvements to systems and processes.

• Process weekly Staff Bank payroll, including managing, validating and submitting pay files.
• Extract, manipulate and reconcile payroll data in Excel (including lookups and formulas).
• Produce accurate daily, weekly and ad-hoc payroll and invoicing reports.
• Act as the first point of contact for payroll queries, including pay discrepancies, tax codes, pensions and statutory payments.
• Maintain up-to-date payroll procedures and ensure all data is compliant with legislation.
• Provide information to external agencies when required.
• Support system improvements by working with IT and Software Testing teams to define requirements and test new processes.
• Communicate payroll-related updates to Staff Bank workers and Trust contacts.

• Strong Excel skills, particularly with lookups and formula-based data manipulation.
• Experience in payroll administration or similar data-driven roles (preferred).
• Knowledge of statutory payments, student loans and general payroll processes.
• Excellent attention to detail, with the ability to work to strict deadlines.
• Confident communication and customer service skills, including the ability to manage queries with clarity and empathy.
• A proactive approach to problem-solving and process improvement.

This is a great opportunity to play a key role in delivering a reliable and efficient payroll service that supports thousands of workers across the NHS Trust. If you're motivated by accuracy, service excellence and continuous improvement, we'd love to hear from you.