Senior Tenancy Officer

Senior Tenancy Officer3-Month Contract £20.00 - £22.00 per hour London Are you an experienced housing professional with strong leadership skills and a passion for delivering high-quality tenancy services? We're recruiting for a Senior Tenancy Officer to join a respected Housing Association based in Finsbury Park on a temporary assignment until October, paying around £22 per hour.Key Responsibilities:

• Manage and support a team of 4 (2 Tenancy Officers & 2 Customer Service Advisors)
• Lead on complex tenancy casework, including ASB and enforcement action
• Carry out sign-ups, end of tenancy checks, home visits, and mutual exchanges
• Work closely with external agencies and internal departments to support vulnerable residents
• Handle complaints, deliver excellent customer service, and ensure high standards of record keeping
• Deputise for the Housing Manager when needed

About You:

• Solid experience in social housing or tenancy management
• Confident leading and developing a small team
• Able to manage complex cases and engage with vulnerable residents
• Strong communication and organisational skills
• Comfortable working in a busy, hands-on role in a collaborative environment

Package

• Contract until October 2025
• £20.00 - £22.00 per hour
• Finsbury Park
• Monday - Friday, 9am - 5pm