Engagement Manager

What you'll be doing

Are you passionate about driving cultural change and improving wellbeing in complex environments? Join the House of Commons as an Engagement Manager within the Independent Complaints and Grievance Scheme (ICGS), a vital, high-profile service supporting Parliament's commitment to a respectful and inclusive working environment.

This is a unique and rewarding opportunity to work at the heart of UK Parliament. As Engagement Manager, you'll play a key role in managing a case load of individual service users to help them engage with the ICGS and help them access appropriate support. You'll guide service users through challenging processes, and champion their needs within a sensitive and evolving framework. You'll also lead on meaningful projects that promote safeguarding, mental health, inclusion, and user-centred improvements, helping shape how Parliament addresses serious concerns like bullying, harassment and sexual misconduct.

This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office.

Find out more about working at the House of Commons.

Why Join us?

In addition to your salary, we offer an attractive range of benefits including but not limited to:

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

What we're looking for.

You'll thrive in this role if you can demonstrate the following skills/experience:

• Experience of managing a case load of service users who may have specific needs, or vulnerabilities.
• Experience of guiding service users through complex or sensitive processes.
• The ability to use or manage data to improve processes or services, ideally with experience working with case management systems and databases.
• Strong organisational skills with the ability to prioritise, manage competing demands, and improve efficiency.
• Ability to work in an inclusive way, with experience supporting or delivering Diversity & Inclusion or cultural change initiatives.
• Excellent interpersonal skills with an empathetic approach to building trusted relationships across diverse stakeholders.
• A collaborative mindset and ability to thrive in a fast-paced, team-oriented environment with a commitment to providing a high-quality, user-focused service.

Next Steps and Additional Information:

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-5 in the Job Description.

More information on the application process can be found here: Application process - UK Parliament.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

We may close the vacancy prior to the closing date stated due to a high volume of applications.