Fortnum & Mason
City Of Westminster
Full Time
Permanent
Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
We are seeking an Exceptional Hospitality Recruiter to support hiring across Hospitality - front of house, back of house, and, when needed, head office and retail. You'll manage the full recruitment lifecycle and deliver a smooth, professional candidate experience
Key Responsibilities
Source hospitality talent via careers website, job boards, LinkedIn, CV databases and networks
Use headhunting, talent pooling to build talent pipelines
Engage passive candidates through targeted outreach
Attend careers fairs and hospitality events
Create effective job adverts and support digital careers content
Screen CVs and conduct structured initial interviews
Prepare well matched shortlists across FOH, BOH, head office and retail
Support and coordinate assessment days during peak periods
Ensure clear, timely communication with all candidates
Schedule interviews across fast paced operational teams
Maintain accurate compliant recruitment records and documentation
Support a professional transition from application to onboarding
Work closely with hiring managers across hospitality, retail and head office
Champion the full utilisation of the ATS system
Provide clear updates on candidate pipelines
Support briefings and represent TA when required
Key Skills & Experience
Proven hospitality recruitment experience (agency or in house)
Strong skills in headhunting, talent pooling and engaging passive candidates
Exceptional administrative accuracy and attention to detail
Experience of stakeholder management and business partnering
Strong organisational ability across multiple priorities
Tech savvy, confident with ATS, sourcing tools and CV databases
Fully proficient in Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams)
Professional, adaptable and able to work independently as well as collaboratively
Why Work For Us:
Competitive salary
A generous store and restaurant discount of up to 40%
25 days holidays (excluded bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum's ingredients
A range of opportunities to develop and grow personally and professionally
Excellent pension scheme
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Fortnum & Mason
City Of Westminster
Full Time
Permanent