Service Charge Officer

Location: Hybrid, Borehamwood

Salary: London - £29,901 - £38,241 per annum

National - £27,623 - £35,245 per annum

Hours: 36 hours per week

Contract Type: Permanent

Do you have experience of working in a customer service environment, tackling complex issues?

We're looking for Service Charge Officers to join our excellent team responding to service charge enquiries and complaints by investigating issues raised by customers.

Working with teams across the business collating necessary documents and explanations you'll respond to customers, in line with relevant Clarion Policies and terms of tenancy or lease agreements.

Clarion Housing provide a range of services to residents as part of their tenancy or lease agreements; you'll play a key part in ensuring that costs of services provide value for money, are accounted for in a transparent manner and recovery of costs maximised.

With your ability to identify key components of a query/complaint and the desired outcomes for customers, you'll carry out any adjustment to service charges following investigations and provide feedback to teams to ensure errors of miscoding do not re-occur. You'll also respond to internal teams' enquiries regarding all aspects of service charges and keep our CRM system updated with activity and correspondence at all times.

Substantial experience of using Excel and excellent numerical skills are essential, as is the ability to communicate complex subjects in a clear and concise way using a range of media.

Please review the full role profile on our website before applying.

Closing Date: Wednesday 22nd April 2026 at midnight.

This is a hybrid role with a base location at our offices in Borehamwood and you'll be required to attend the office for training and as and when required. Candidates will be required to attend meetings at our office in London at least once a month.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.