Head Barista - 10 Harewood Ave, London

Head Barista - 10 Harewood Ave, London

Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.

What you'll be doing

Purpose:

To prepare and serve espresso-based drinks and other hot and cold beverages to the highest standards. To serve customers in a friendly and efficient manner. Along with maintaining the café, counters, displays and storage spaces to the prescribed standards. To assist with the development of company and self to ensure continuous pro-active progression.

Role:

The barista is a skilled artist as well as someone who can produce under immense pressure - producing consistent specialty coffee that "wows" the customer into returning day after day.

• Working at the coffee bar you will provide a positive and inviting experience to all visitors. Greet every guest with a warm welcome.
• Ensure each customer experience a positive service journey from the first moment until they leave the area with a lasting impression.
• Ensure prompt and timely delivery of a perfect cup of coffee or other products to all customers - every time.
• Wow the customers with your skills, coffee knowledge and passion.
• To be able to assist and influence customers' choices.
• To maintain the highest standards of cleanliness and make sure that the food safety and health & safety guidelines are always followed.

Responsibilities

• Provide quality beverages consistently for all customers.
• Ensure all counters, fridges and tables are set up prior to service time.
• Ensure constant replenishment of counters and fridges throughout service.
• Ensure attractive presentation of food throughout service.
• Ensure the coffee bar area is always clean and tidy.
• Ensure that all policies, procedural requirements and legislation of both client and company are adhered to in order to promote a professional and forward approach at all times.
• Ensure all time schedules are achieved when required.
• To assist in maintaining all legal health, hygiene, and safety records
• To carry out all reasonable tasks expected by management.
• Ensure the highest standard of customer care is always used.
• Ensure all customers are served in a friendly and efficient manner.
• Ensure all comments and complaints are passed on immediately to the Catering Manager/ General Manager
• Ensure high standards of personal hygiene.
• Ensure all accidents and faulty equipment is reported to the Catering Manager.
• Ensure that all new ideas are communicated to the Catering Manager.
• Ensure full attendance to all training sessions, meetings, and monthly reviews.
• To work overtime provided when reasonable notice is given.
• Ensure that team building is effective to meet the site and company requirements by use of reviews and target setting on a monthly basis and ensuring action is carried out.
• Ensure communication lines are developed with client/operations manager and staff with company matters.
• To carry out any other duties as reasonably directed by the management team while supporting the Catering Manager
• Ensure that staff are committed to their job roles to provide a consistent high quality service.
• To assist with the development of company and self to ensure continuous pro-active progression.
• Ensure that staff are able to relate to current policies and procedures to ensure quality service and ownership of tasks.

Personal qualities

• Immaculately groomed and well presented.
• Confident, professional, and welcoming personality.
• Desire to sell and improve.
• Passionate about coffee.

• Dedicated to deliver exceptional service with excellent customer service skills.

• Ruthless attention to detail.
• Ability to work under pressure.

• Excellent communication skills with good command of English language.

• Outstanding organizational skills.
• Self motivation, strive to exceed expectations.
• Excellent team player.
• To be fully conversant with the product offer, operation and facilities.

Occasional Duties

To assist in other areas of catering when the need arises.

Communication

To attend meetings when required. To liaise with other departments to ensure good communication and to offer support.

This job description is intended to illustrate the main duties and responsibilities of the job of a barista. It is not in any way intended to be exhaustive and you are advised that the duties and responsibilities may change from time to time.

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You'll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!

Ready to join us? Hit 'Apply Now' and let's chat!