Asset Surveyor

Locations: Epsom and Kent

About the Role

Purpose:

To undertake stock condition surveys for dwellings and communal areas, to ensure that our asset management database reflects accurate information, to inform the maintenance of our housing stock and help drive performance improvements. Assist with the delivery of planned repair and improvement programmes. To identify HHSRS and report immediately and to contribute to TCH target of 100% Decent Homes.

Salary: £43,846

Hours of Work: 35

Contract: Permanent

Probation Period: 6 Months

Notice Period: 1 Month

What will you be doing?

Role Specific Responsibilities:

Carry out comprehensive surveys to individual dwellings and blocks which accurately record:

The type, age and condition of existing components

Estimated residual life

Relevant energy efficiency measures

Any pertinent health and safety issues (including HHSRS)

Capture data using iPad or similar type mobile devices and survey software.

Create a photographic record, validating the condition of the components.

Record any urgent repairs and report to the Asset Administrator.

Encourage residents to use digital self-service tools to report other repairs.

Notify the Asset Administrator of any housing management issues , (including safeguarding and tenancy breaches).

Carry out targeted surveys of specific components ahead of planned programmes

Undertake inspections to new Developments to collect new build component data.

Undertake stock surveys to void properties.

Undertake stock surveys, post energy retrofit programmes.

Oversee small-scale projects that are outside the main planned works programmes, such as minor repair and improvement works.

Assist with the resolution of formal complaints and resident dissatisfaction, including CRM case management.

Update RdSAP data.

Consult and liaise with Asset team members that are responsible for producing planned programmes of work.

General

To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.

Recognise, respect, and promote the different roles and diversity of individuals.

To actively contribute towards the key performance indicators and professional standards.

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

To participate in training, attend other meetings, and staff events as required.

Be an effective member of your team, presenting a positive impression of your section and the Group.

Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.

Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.

Maintain awareness of budget requirements and value for money while delivering your role.

Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.

This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence.

About You

Education & Qualifications

GCSE level education including Maths and English

Qualification in Building Surveying or similar

Domestic Energy Assessor qualified

Key Skills & Competencies

Computer literate with Microsoft Office and database experience

Surveying Experience

Housing Background

Knowledge/experience of housing repairs and maintenance

Good verbal communicator

Able to write clearly and concisely

Methodical, accurate and thorough approach to work

Able to prepare and interpret numerical data

Demonstrates good organisational skills

Negotiates outcomes and solves problems

Plans and manages own workload

Able to drive and have a valid licence

Be comfortable using steps/ladders to gain access to loft/crawl spaces

Behaviours

Calm, confident and approachable

Keen to learn and develop

Team player

Committed to provide a quality service

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values:

- Do the Right Thing

- Pull Together

- Celebrate Diversity

- Love New Ideas

- Be Kind

- Keep Our Promises

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a Disability Confident Committed Employer . As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Key dates:

Applications Close:

Monday 3rd February 2025

Interview Dates

Monday 10th February 2025

Please note, we reserve the right to withdraw this vacancy early if we have a suitable number of applications