Operations Manager - Scheduling

About Us

Aspect Maintenance is a leading provider of building and property maintenance services. We are committed to delivering exceptional customer service and operational efficiency.

Job Description

We are seeking a highly skilled Scheduling Operations Manager to join our dynamic team. The ideal candidate will be responsible for optimizing our field service operations by effectively managing a large team of engineers.

Key Responsibilities:

• Workload Allocation: Efficiently assign jobs to engineers, considering factors such as skillsets, location, and service level agreements.
• Real-Time Scheduling: Proactively monitor and adjust schedules to accommodate urgent requests and changing priorities.
• Performance Tracking: Utilize workforce management tools to track engineer performance, identify bottlenecks, and optimize resource allocation.
• Problem-Solving: Address scheduling conflicts, resource constraints, and unexpected challenges to ensure smooth operations.
• Communication: Maintain clear and effective communication with engineers, customers, and other stakeholders.
• Continuous Improvement: Identify opportunities to enhance scheduling processes and improve overall operational efficiency.

Qualifications and Skills:

• Proven experience in scheduling and workforce management, preferably in the field service industry.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Proficiency in using field service management software.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.