1st Line Support Engineer

Our managed services client based in Camden are recruiting for a 1st line level support engineer on a permanent basis to operate out of their London office.

This role will operate on site Monday to Friday playing a vital role in providing their clients with a single point of contact for IT issues.

General duties include:

• To provide support as part of their contract and seek approval for out of scope support charges
• Adhere to the business SLAs
• Build a professional rapport with VIP's and end users alike by displaying a detailed understanding of their IT environment
• Understanding and operating the escalation procedure

To qualify:

• Good communication skills and where appropriate, ability to communicate in other required languages.
• Proven Customer Service Skills
• Positive, enthusiastic and supportive individual
• Ability to take ownership of and progress incidents to resolution
• Ability to work under pressure
• Ability to work in a team and to support team members
• Effective keyboard skills
• Communication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a professional, calm and polite manner.
• Knowledge in the following technologies (but not limited to):

• Win Server 2008, 2012, 2016, 2019
• Active Directory
• Office 365
• Mac OS X
• Exchange 2010, 2013
• IT Glue, Auto Task experience would be beneficial
• Networking (Switches & Routers)
• Computer Hardware
• Analytical Fault Finding
• Printers (Install & Configure)
• MSP / client facing experience

Please feel free to apply if you meet the criteria.