Employee Benefits Administrator

We are seeking an experienced Employee Benefits Administrator to join a growing team dedicated to delivering exceptional service across pensions and wider employee benefits. This is a fantastic opportunity to work in a supportive, professional environment where attention to detail, organisation, and client care are key.

You'll be responsible for administering Workplace Pension schemes, Auto-Enrolment processes, and Salary Sacrifice arrangements, as well as supporting a range of other employee benefits including Group Life Assurance, Income Protection, Private Medical, Dental, and Cash Plans.

Key Responsibilities:

• Handle client, provider, and adviser queries promptly and professionally by email, letter, and phone.
• Maintain accurate and up-to-date records within the internal database, including joiners, leavers, address changes, benefit amendments, and bulk data uploads.
• Manage and issue app launch emails and assist users with login queries.
• Explain transfer processes and liaise with providers to obtain required information.
• Keep clients updated and provide policy summaries and projections.
• Arrange adviser calls where appropriate.
• Generate and track transfer paperwork, liaising with providers until completion.
• Maintain accurate transfer records and ensure clients are kept informed
• Manage joiners and leavers, validate contribution data, and ensure Auto-Enrolment compliance.
• Maintain and update the internal pension database monthly.
• Support employer re-enrolment processes and communicate with employees regarding eligibility and updates.

What We're Looking For:

• Experience in pension administration, ideally with workplace pension schemes and Auto-Enrolment.
• Understanding of wider employee benefits such as Group Risk, Private Medical, Dental, and Cash Plans.
• Excellent attention to detail, organisation, and accuracy.
• Strong communication skills, both written and verbal.
• Confident working directly with clients, advisers, and providers.
• Proficient in maintaining databases and managing data processes.
• Proactive and reliable team player with a focus on delivering high-quality client service.

What's on Offer:

• Competitive salary (commensurate with experience).
• Flexible hybrid working (3 days in the office post-probation).
• Support for professional development and training.
• 20 days' annual leave increasing with service (up to 25 days).
• Company pension scheme, life assurance, and private medical insurance.