Residences Support and Welfare Manager

Full Time - 35 hours per week
Contract: 2 - 3 months, with the potential for extension
Salary: £26.24 p/h (£29.41 inc. holiday pay)
Location: Great Dover Street Apartments, London Bridge
Working Arrangement: Hybrid (2 days in office, 3 days remote)
Immediate Start Required

We're recruiting a Residences Support and Welfare Manager to lead a dedicated welfare team supporting students in residential accommodation. This is a fantastic opportunity for a compassionate and experienced professional to make a meaningful impact on student wellbeing.

The Role
You'll oversee the delivery of a high-quality welfare support service across multiple student residences. Managing both daytime and out-of-hours provision, you'll ensure students have consistent access to pastoral care. The role includes direct line management, case oversight, service development and collaboration with internal and external support services.

Key Responsibilities

• Act as the escalation point for complex or high-risk welfare cases.
• Lead and manage the welfare team, including recruitment, training and performance support.
• Coordinate referrals and support across internal and external services.
• Oversee case management systems, reporting and compliance.
• Develop wellbeing awareness programmes and contribute to policy improvements.

What We're Looking For

• Significant experience supporting individuals with complex needs, including mental health concerns.
• At least 2 years of line management experience.
• Strong understanding of HR processes, safeguarding and student wellbeing.
• Excellent interpersonal, organisational and crisis management skills.
• A proactive, compassionate and resilient approach to support work.

Enhanced DBS and Occupational Health clearance required.

Please apply below and submit your CV in Word format.

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