Hostel Manager

Hostel Manager

London

£42,000 per annum

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join our client as a Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

Our client is working to end homelessness across London. They believe homelessness should be rare, brief and non-recurring, and their teams work every day to support people into safe, stable accommodation.

They are looking for an experienced and motivated manager to lead a supported hostel service. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with our client's values, while delivering high-quality, trauma-informed support to residents with complex needs.

About the role

This is a practical leadership role where you will:

- Lead and manage a team, including a Team Leader and Support Workers

- Ensure safe staffing levels and effective rota management

- Oversee safeguarding, risk management, and incident response

- Drive high standards of service delivery and resident support

- Build strong relationships with local authorities and partner agencies

- Ensure compliance with health and safety, including fire safety and building standards

- Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you

Our client is looking for someone who:

- Has experience working with people experiencing homelessness or complex needs

- Has managed or supervised staff in a supported housing, hostel, or similar setting

- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice

- Can lead and motivate a team in a fast-paced environment

- Is confident managing complex and high-risk situations

- Has excellent communication and organisational skills

Why join our client

You'll be part of a passionate, skilled team dedicated to ending homelessness. Our client offers a supportive environment where you can grow your career while making a meaningful impact.

Your benefits

- Generous holiday - 26 days plus public holidays, rising to 31 days with length of service

- Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money and legal advice

- Health support - Occupational health service and free annual eye test (with contribution towards glasses if required)

- Cycle to Work - Save on a new bike and accessories through salary sacrifice

- Season ticket loan - Interest-free loan for annual travel passes

- Moving house day - Extra day's leave when you move home

- Financial security - Life assurance (4x salary) and interest-free emergency staff loan

- Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options

- Career development - Ongoing training, learning and progression opportunities

- Blue Light Card - Discounts across a wide range of shops, restaurants and services