Projects & Operations Coordinator (Maternity Cover)

Contract Detail

Fixed Term Contract (maternity leave cover), up to 13 months, 4 days per week, 09.30 - 14.30.

Line Manager

Reporting into Head of Strategic Operations.

Role Summary:

• A highly challenging project governance and coordination role that is essential to the successful delivery of client projects and to the smooth functioning of SHM's internal operations. This is a key role that enables project team members and senior leadership to deliver high-quality outputs for our clients at speed.
• Provide coordination and administrative support for the organisation's compliance and governance processes
• The successful candidate will provide a wide variety of enablement support to the project team. The role will also involve working cross-functionally across the business to lead the review and maintenance of business-critical governance processes.

Core Responsibilities

Project Coordination:

• Working closely with project leads to ensure effective governance on their projects, including planning, tracking, invoicing and budgeting
• Supporting the delivery of key client sessions, as required
• Supporting Consultants with spreadsheets and data management
• Creating clear and concise internal briefings
• Supporting project leads with administrative and operational support on projects, as needed

Operations Coordination:

• Reviewing contracts and service agreements and updating relevant information into compliance logs
• Creating and maintaining a repository of company information for supplier forms and any associated administration
• Reviewing, designing and maintaining company-wide processes with collaboration and input from operations, people, projects, finance and executive team members
• Collaborating with people team to support reviews and updates to SHM's company policies
• Managing discrete operational projects (e.g. carbon emissions reporting)

Additional Activities (as needed):

• Supporting the Head of Strategic Operations
• Supporting colleagues with their workloads during busy periods
• Any other duties as required to support the work of SHM

Relevant Skills

The Projects & Operations Coordinator will be:

Quality-driven

You will need to:

• Be a rigorous thinker with the ability to solve complex problems and juggle multiple priorities while observing strict confidentiality
• Balance creativity with logistics, planning and client management
• Have an eye for quality and real attention to detail, applying high levels of rigour to their work
• Strive for continuous improvement and be open to constructive criticism

An excellent written and verbal communicator:

• Bring a high degree of professionalism and accuracy to all written and verbal communications, both internally and externally

Analytical:

• Have the ability to interpret data from a variety of sources, generate insights and communicate them effectively

Positive and flexible:

• Approach tasks with a highly creative, can-do manner
• Respond positively to the fast-paced, ever-changing requirements of client delivery
• Be proactive and flexible, willing to work outside of office hours where necessary

A team player:

• Have a demonstrated ability to work collaboratively in a team and with people at all levels in an organisation
• Work with professionalism and commit to delivering high quality work for our projects, always striving to deliver the best for our clients

Proficient in basic tools:

• Be competent in the Microsoft Office suite, including Microsoft PowerPoint and Excel in particular
• Be comfortable with or learn how to use Asana and Airtable to track and manage projects on a daily basis

Qualifications & Experience:

• Required: Bachelor's degree and excellent academic record; fluency in English
• Preferred: Some recent experience working directly with clients
• Desirable: Recent experience in a similar role or field