Parts Warehouse Manager

Warehouse Manager required for a Trade Parts Site in North London

Salary £34-36k basic + Bonus

Working hours Mon-Fri 8am-6pm Alternate Saturdays (1 in 2) 8am-1pm

Must have motor trade experience

Job purpose

To run an effective and efficient warehouse through the management of the warehouse team to deliver excellent service to customers. To maintain the highest levels of stock integrity through efficient stock management, using defined TPS/VWG warehouse processes to ensure full audit traceability. To run an efficient customer delivery schedule that meets customer needs.

Key responsibilities

Warehouse and sales performance

Set and allocate performance targets for the Warehouse Operatives and Van Drivers

Distribute targets equitably and in accordance with the skill and experience of each team member

Monitor and hit personal key performance targets

Monitor and hit departmental key performance targets

Regularly review targets with TPS Centre Manager and take action for any deviations

Ensure the team is kept fully up to date with any TPS/VWG warehouse process changes

Managing the team

Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI s, and provide developmental or corrective support where required

With the TPS Centre Manager, ensure the team is motivated and recognised through appropriate rewards and bonuses

Ensure the team is properly trained and developed

With support of the TPS Centre Manager, recruit new staff as required following the appropriate recruitment processes

Ensure new staff undertake the required induction process

Make core operating procedures and documented warehouse processes available to warehouse members and ensure business as usual continues when staff are off on holiday or transition out of the warehouse

01

Customer

Provide a high level of service to customers by ensuring your team follow the correct warehouse processes and procedures

Ensure the team organise and schedule deliveries to meet customer needs

Ensure the team respond promptly to requests and resolution of queries and complaints and support them when required

With the TPS management team, monitor delivery schedules to help maintain and improve service levels

Feedback customer comments to the TPS Centre Manager and TPS team to improve customer experiences

Provide a professional image to the customer in line with TPS operational standards e.g. ensure vans are clean and staff are wearing presentable uniforms

Ensure parts returned for credit are dealt with through current TPS process manual guidelines

Inbound stock

Ensure all inbound stock (e.g. from Dordon, customers, PDR s) is checked, allocated to the correct locations and any anomalies reported

Identify damaged or faulty parts received. Report issues to the appropriate staff at Dordon

Report damaged and faulty parts received within your Centre immediately to avoid negatively affecting the customer

Outbound stock

Ensure your team are trained to pick parts accurately

Ensure all stock movements out of the building prior to despatch are accurately controlled guarding against any unauthorised removal of parts stock

Ensure that all outbound stock is securely package and handled to prevent transit damage

Ensure that a receipt, payment and an authorised signature is obtained for all parts stock issued in accordance with current TPS process guidelines

When appropriate, order stock

Stock integrity

Maintain a stock inventory to ensure shelf to system accuracy

Ensure stock is kept safe, secure and in good condition, as per TPS/VWG process guidelines

Conduct and document daily perpetual inventory checks. Support the stock audit team as required

Ensure returns are processed and dealt with in accordance with current TPS process manual guidelines

Managing deliveries

Through the team, ensure orders are picked accurately and promptly ready for despatch to the customer

Ensure all customer delivery anomalies are reported to the Telesales team to advise the customer accordingly

Identify the most effective and efficient delivery routes for the Van Drivers

Ensure a clear understanding of where the delivery vans are at all times allowing visibility to the rest of the team

02

Systems and processes

Adhere to health and safety regulations at all times (particularly Manual Handling practices)

Maintain a clean, tidy and efficient environment for the team to work in

Comply with established business processes and guidelines (including warranty)

Ensure correct disposal or recycling in compliance with environmental regulations

Ensure that all exchange units are dealt with in accordance with current TPS process manual guidelines

Ensure personal protective equipment (PPE) are correctly used and stored

Correctly adhere to Vehicle Payloads

Ensure that cash and cheques are handled securely

Complete all required documentation accurately and promptly

Key competencies

Genuinely TPS

Customer Experience

Managing Self

Operational Effectiveness

Managing People

Experience and knowledge

A proven ability in managing and motivating a team to achieve performance objectives

Ability to communicate effectively and build strong relationships with all key stakeholders

Able to use computer systems and software packages effectively (e.g. Excel, SAP)

Demonstrates a real passion for providing great customer service

Previous experience of working in a supervisory position within a warehouse that deals with high volume product lines would be advantageous

Honest disposition required

Honest disposition due to cash handling responsibilities

Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1683

Warehouse Manager- Park Royal - North London - Barnet - Camden - Chingford - Colindale - Edgware - Enfield - Hampstead Heath - Potters Bar - Stratford

Full Time - Permanent - Job

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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.