Customer Care Operative

My client, a house builder, are looking to recruit a Customer Care Operative. Reporting to the Customer Service team you will be providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process.

Key responsibilities will include, but are not limited to, the following:

• Carrying out joinery / making good remedial work
• Reporting and correcting minor faults
• Effectively representing the brand when working in customer homes, ensuring customers are happy with repairs carried out
• Regularly communicating and collaborating with the office team, contractors and suppliers
• Keeping admin up to date / effectively utilising appropriate IT and CRM systems
• Identifying and highlighting opportunities for continuous improvement

About You

Ideally you will have experience in a similar role providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process.

Key Skills

• Ideally you will have a building trade background
• Comfortable working at height, and using ladders safely
• Excellent communication skills are essential
• Ability to work efficiently and effectively while unsupervised
• You will have access to a company van so having a full UK driving license will be essential.