AV Support Analyst

AV & IT Support Analyst

South West London - Hybrid Working

Creative Design, Innovation & World-Class Experiences

Are you a people-focused tech expert who loves making IT and AV run flawlessly? Do you thrive in creative, dynamic environments where your work directly shapes the experience of others?

We're partnering with a globally recognised architectural practice that specialises in bringing world-class spaces, events, and experiences to life across sport, entertainment, and the built environment. Their SW London studio brings together architects, designers, technologists and innovators. They are seeking a proactive, personable AV & IT Support Analyst to join their front-of-house IT team.

This is far from a traditional IT support role. As the first point of contact for staff, clients, and visitors, you'll ensure every interaction with technology is smooth, simple, and stress-free. You'll work closely with the wider IT and Admin teams to refine systems, improve processes, and enhance overall studio operations.

About You

• Clear, confident communication skills
• A friendly, approachable, solutions-focused mindset
• Solid experience supporting AV and front-of-house IT systems including a working understanding of Poly
• Strong organisation and time-management abilities
• The confidence to work independently, and the judgement to escalate when needed
• Willingness to be flexible and support occasional out-of-hours events

Why You'll Love This Role

• Join a truly inspiring creative studio shaping iconic venues and global experiences
• Work with talented people in a collaborative, innovative and inclusive culture
• Hybrid working, social events, knowledge-sharing sessions and studio perks
• Great benefits including gym discounts and opportunities to attend events at the spaces you help support

This is a brilliant opportunity for a motivated AV & IT professional who thrives in a lively, people-centric environment where every day brings something new. If you love variety, creativity, and providing exceptional support in a fast-paced studio, this role is for you.