Customer Service Manager

Your role

• Help drive first class customer service
• Supervise and mentor inhouse customer service team
• Set KPI's and objectives
• Work closely with internal teams to drive business and good practises
• Undertake account management of key clients
• Dealing with customer queries and complex issues when needed
• Reporting
• Attend customer review meetings on site
• General admin

Ideal Candidate

• Experience of working in a fast-paced customer service role
• Excellent communication skills
• Experience of training / mentoring and supervising customer service advisor
• High level attention to detail

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.