Operations Manager

BRENT CARERS CENTRE

is now recruiting for the following position:

Operations Manager

£40,000 p.a. 35 hours per week

This role will significantly support the Chief Executive & Board of Trustees with the strategic direction of the organisation as well as ensuring appropriate and adequate resources are in place to develop and deliver services to unpaid carers in Brent.

You will lead and supervise a team of advice workers providing AQS quality control, and so you will need to have significant experience in advice work and delivering services within quality standard frameworks. You will also be representative at strategic partnership level, contribute to successful funding applications, tenders & bids.

Highly effective leadership, people management, advice & representation skills are essential to this role.

The Role:

• The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO's strategic vision and the frontline delivery of services.
• You'll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard.
• You'll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents.
• You'll manage the CRM and data reporting systems, translating daily activities into "impact stories" and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS).
• You'll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator and the Volunteer Co-ordinator.
• You will manage and oversee the quality of the advice provided, undertaking case file reviews, in line with the Advice Quality Standard framework.
• You'll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure

What We're Looking For:

• We are looking for a "hands-on" leader who combines operational grit with a deep-seated passion for social justice and carer rights.

For further details and to apply, please visit our website via the button below.

Interviews for the above job will be conducted on an ongoing basis until we find the right candidate for this role, and as such we advise you to make your application as soon as you are able, to increase the chance or being considered for an interview.

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