Operations Manager

Operations Manager Commercial Enterprise Unit (CEU)

It's a fantastic time to join PIB and work as part of our Client Enterprise Unit based out of our Gloucester office.

This fantastic opportunity sits within our collaborative and fast paced Commercial Enterprise Unit (CEU). The CEU, is an integral part of our Specialty division that provides an advisory broker service to commercial and consumer clients across the UK.

Great offices and easily accessible via transport links and close to a train station.

The Role:

Drive the co-ordination and execution of CEU Operations policies and where applicable wider PIB Operations policies and ensuring that operational initiatives and best practice are uniformly implemented across CEU

Lead on the idea generation, review and design of operational effectiveness &/or efficiency improvements across CEU

To ensure that CEU s operations and policies comply with internal and external regulatory requirements and treating customers fairly is at the heart of operational practices

To provide business project management and drive operational change across the business

Work with the rest of the CEU leadership team and CEU operational colleagues to ensure that all business change activities are embedded in a timely, efficient way resulting in BAU working practices across CEU

Responsibilities:

• Follows the direction set by CEU and wider PIB business.
• Provide support to the trading teams across CEU.
• Lead business operational change programmes across CEU and work with rest of CEU leadership and extended leadership to ensure timely implementation with no adverse business impact.
• Lead on the development, gaining agreement to, and direct the uniform implementation of robust, compliant, operational plans, practices and processes across CEU.
• Support and lead the establishment of and then monitoring of a robust, practical CEU business oversight framework to underpin operational excellence.
• Ensure the operational aspects of client requirements are fully met and treating customers fairly is embedded into day to day working practices.
• Ensure that appropriate business process measurements and protocols are in place to monitor the operational performance of all areas of the business. Analyse working practices, trends, reports and make recommendations to CEU leadership team.
• Work with the central Operations team, to implement and monitor adherence to operational improvement initiatives within CEU that go across all of PIB.
• Ensure that processes and measures are in place for monitoring and maintaining standards of business conduct, which are consistent with PIB best practice. Ensure all internal and external compliance and regulatory requirements are adhered to.
• Work with all CEU leaders to assist in ensuring robust performance management and training and competence processes are in place.
• Support the MD for CEU in ensuring that CEUs operational strategy is translated into local actions and implemented on time and within budget across CEU.
• Lead the review of current operational processes across CEU to ensure they are fit for purpose.
• Actively participate in regular business operations meetings to ensure issues are highlighted and recommendations for improvements are communicated.

Experience:
Essential:

• Degree qualified or equivalent experience/industry related qualifications
• Degree qualified or at least 5 years relevant experience within General Insurance/Broking Sector
• 2+ years in a Team Leader or Operational role within the insurance industry
• Knowledge of FCA requirements and standards
• Strong communicator
• Commercial insurance experience
• Acturis experience
• Track record of teamwork
• Experience in an operational environment
• Experience of project management
• Operational &/or analytical mindset
• Strong with MS Office skills

Further information

As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days

Death in Service benefit of x4 salary

Company pension scheme

Very generous maternity and paternity leave packages

A flexible benefits package which allows you to add additional benefits to your overall package

Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more

Referral schemes

Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

Why join us?

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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