Onsite Service Assistant

Are you passionate about delivering exceptional service in a professional and corporate environment? We are seeking an articulate, detail-oriented Onsite Service Assistant to join our team at a prestigious client site. This is a unique opportunity to work in a professional setting where you will play a vital role in maintaining and supporting our managed print services, ensuring a seamless experience for our client.

What You Will Do

• Monitor and maintain a large fleet of print devices through proactive floor-walking and remote software tools.
• Respond to service requests, providing first-line support and completing basic hardware and software repairs (training provided).
• Ensure all devices are clean, operational, and meeting performance standards.
• Oversee consumable and spare part management, including ordering and replenishment.
• Escalate technical issues to Field Engineers or the Technical Helpdesk when necessary.
• Provide detailed reporting on device performance and service activities.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

Flexibility:

We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.