Senior housing Management Services Officer

ROLE PURPOSE:

To take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims.

Proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty.

Provide effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements.

Maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours.

Ensuring that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord.

1. QUALIFICATIONS

Hold a level 4 and level 5 Housing Qualification or can evidence that you are currently working towards these qualifications.

Evidence of continuing professional development

A good standard of education with English & Maths GCSE grade A-C or equivalent

3. EXPERIENCE

Demonstrable experience of successfully managing a complex Domestic Abuse and ASB case load to a successful conclusion.

Experience of Supervising staff and monitoring the quantitative and qualitative aspects of casework.

Experience of Risk Assessing victims of Domestic Abuse using the Save Lives Framework.

Experience of effectively managing a varied and complex caseload with a range of underlying vulnerabilities.

Experience of identifying and effectively responding to the risk factors associated with tenancy failure on a one-to-one basis and as part of a collaborative approach.

Experience of delivering creative solutions to secure engagement by vulnerable and socially excluded residents

Proven ability to operate flexibly and successfully during periods of significant and rapid change internally and within the operating environment

Senior housing Management Services Officer Senior housing Management Services Officer Senior housing Management Services Officer Senior housing Management Services Officer

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