Sage X3 Consultant
Company
Anderson Frank
Location
London
Employment Hours
Full Time
Employment Type
Permanent
Salary
£35,000 - £55,000 Per Annum
Job Requirements/Description
Key Tasks
- To work within the Support team to provide turnkey and specialist guidance to clients and colleagues in the resolution of Sage X3 applications
- To provide excellent customer service
- To ensure software knowledge is kept up to date
- To ensure the proper protection of any customer data in accordance with Company protocols
- To keep internal systems properly updated at all times as required by the organisation
- Record all support logs and related actions on the support database in a clear, understandable and accurate manner
- Keep the customer up to date with the progress of log investigation or resolution.
- Liaise with our suppliers where necessary to obtain the required information or assistance to aid the resolution of a log.
- Work in a team environment, sharing knowledge and information wherever appropriate to achieve the most efficient resolution to logs.
- Handle the escalation of logs to the Support Manager or a Director wherever appropriate and according to the escalation procedures laid out.
- On occasion, provide on-site support/consultancy services to client base.
Company
Anderson Frank
Location
London
Employment Hours
Full Time
Employment Type
Permanent
Salary
£35,000 - £55,000 Per Annum