Dental Claims Handler

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.  

As a Dental Claims Handler, you’ll be responsible for handling the Denplan Trauma workload in line with our policies. You will be dealing with customers and dental practices through various channels (telephone, email, online and paper) whilst offering a positive experience.

Key responsibilities

• Ensuring the Denplan Trauma workload is dealt with effectively, including staffing the Denplan Trauma phone line.
• Display excellent communication skills with key internal and external stakeholders and be comfortable to face in to difficult conversations.
• Ensuring workload is handled accurately and against stretching targets to meet service levels.
• To provide excellent service by taking full ownership of claims and queries, following these through to a satisfactory conclusion.
• Managing our Denplan Trauma workflow, whilst providing both our dental practices and internal teams with specialist support, advice and at times, training.

• Have an understanding of our product offering, policies and procedures in order to support the team in determining the best outcome when handling each claim for both the customer and the business.